Our FAQs

🚀 Getting started with StatusQ

  1. Download the app and open it:

    Download StatusQ for free from the Google Play Store (Android) or Apple App Store (iPhone). After StatusQ has been successfully installed on your smartphone, open the app.

  2. Read and agree to the privacy policy and terms of use:

    Read the Terms of Use and Privacy Policy and then tap Agree and Continue to accept them.

    Other StatusQ users may have already synchronised your phone number. After you have registered, they will see you in their contacts.

  3. Register your mobile phone number:

    Select a country code and enter your mobile phone number with or without a zero (0) at the beginning. Tap on “Continue”. You will receive a verification code via SMS. Enter the code in the required field. The verification code confirms that the phone number you entered really belongs to you.

  4. Share contacts:

    After sharing your contact list, you will be linked to your contacts.

  5. Allow notifications:

    Decide if StatusQ is allowed to send you notifications. Tap on “Continue” if you agree or on “Decide later” to activate it later in the settings.

  6. Permit advertising:

    Afterwards, you will be asked whether you want to allow personalized advertising. Tap on “Agree” or on “Manage options” to to customise your selection.”

    Done! 🎉 Welcome to StatusQ! You are now registered and can get started right away.

    The app has four tabs: Feed, Contacts, Search and My Profile. After logging in, you will be directly in the feed.

Here are some troubleshooting steps if you are having difficulty completing the registration process.

  • You need an active SIM card and must be able to receive SMS or calls. For prepaid plans, your balance must be sufficient to receive SMS.
  • Check that you have entered the correct phone number and country code.

Attention:These telephone numbers are not supported and cannot be registered with StatusQ:
VoIP numbers, fixed-line Numbers, toll-free numbers, premium service numbers, UAN numbers, shared cost numbers.

  • Make sure you have entered the correct verification code from the SMS.
  • You may have weak mobile phone signal, e.g. due to weak network coverage. Change your location and go to where the coverage/signal is better.
  • Check that flight mode is really deactivated.
  • Activate roaming when you are abroad. However, please note that additional costs may be incurred when roaming.
  • Also make sure that you have a stable internet connection (mobile data, Wi-Fi, etc.). A stable connection is necessary to be able to use the app without any technical problems.
  • Is the latest version of StatusQ installed? Check if there are any app updates and install them.
  • Switch off your mobile phone, wait 30 seconds and switch it on again.
  • A verification code will be sent to your mobile phone number via SMS. Is your device able to receive and send normal SMS messages? If not, there may be something wrong with your mobile phone’s SMS settings. If you have other SMS apps installed, deactivate them for a short time and try again.

For security reasons, we will only send you the verification code via SMS to themobile  phone number you entered, but not via email or in any other way. If you enter an incorrect code, you will be blocked for a certain period. Try to register again after the waiting time has passed.

If the problem persists, contact Support.

Attention: If you receive a verification code without requesting it, ignore the message. It could be a mistake or an attempt at misuse. Do not reply and do not share the code.

⚙️ Setup

To install the application, an Android device should have at least the Android 6 operating system or newer, and an iPhone – iOS 15.6 or newer.

  1.  Download the StatusQ app on iPhone from Apple’s App Store or

    from the Google Play Store on Android smartphones.        

  2. Tap on “Install”. Depending on the configuration, an iPhone device requires a download confirmation by password or fingerprint.

  3. After installing StatusQ, you can start the app directly from the store: Tap on “Open”.

    Afterwards, you will need to register for the app.

To register for the StatusQ app, you must be at least 16 years old.

Registration is only possible with a mobile phone number. This means that a user needs a smartphone with a SIM card. Registration with a landline number is not possible. It is also not possible to install the application on other devices such as a tablet or computer.

  1. When you open the app for the first time, you must first agree to the terms of use and privacy policy.
  2. Then, you will be asked to enter your mobile phone number: Select your country from the drop-down list to add your country code, then enter your phone number.
    For example: The country code for Germany is +49. A German mobile number like 0171 1234567 is converted to the international format as +49 171 1234567. You can either leave out the zero (0) or enter it without brackets – both work, e.g. +49 0 171 1234567.
  3. Confirm the validity of the provided phone number and the minimum age requirement by selecting “Continue” and “Ok”.
  4. You will receive a code by SMS to the phone number you provided. Enter this code in the app.
  5. You will then be asked to grant the app the necessary access authorisations. To connect with your contacts in StatusQ, you need to share your contact list with the app.
  6. You will then be asked to allow personalised advertising. Tap on “Agree” or “Manage options” to confirm your choice.
  7. Afterwards, you can decide whether StatusQ can send you notifications. Tap on “Ok” if you agree, or on “Not now” if you do not want to receive notifications. You can adjust your notification settings at any time in the settings.

🎨 User Interface

The StatusQ app is installed and you are already logged in. Now you can get started right away!

The user interface is divided into four tabs: Feed, Contacts, Search and My Profile.

When you open the application, you always land on the home page or the feed. In the feed, you will find posts from your StatusQ contacts or your own shared posts.

If none of your contacts use StatusQ or nothing has been posted yet, the feed is empty.

The feed already shows some posts? These are the posts of StatusQ users from your contact list. Here you can give “Likes”, download the photos and share them. By tapping on the heart symbol again, you can remove the “Like”. You can see the number of people who have liked a post next to the heart symbol.

When you refresh your feed, the most recent photos that have been posted are displayed at the top. This means that the posts are displayed in the feed sorted by date and time and the newest post is at the top of the feed.

At the bottom right of each post is the date on which the post was published.

Viewed

The eye symbol shows how many users have viewed the photo.

Zoom

To view a photo in detail, use two fingers to pull apart to zoom in.

Click on the Home icon in the menu bar at the bottom to return to the feed.

A list of all contacts from your own phone book who use StatusQ appears in the Contacts tab.

Profile images and names

Each contact’s profile picture, name and mobile phone number are displayed. The profile pictures and names of your contacts as well as your data are displayed as you have saved them in your phone book.

The list can be scrolled vertically or you can search for contacts using the search function (🔎). Search for the name or a phone number.

What to do if no contacts are visible?

If no contacts are listed in StatusQ, there are several reasons for this:

  • The permission to access the contact book is missing. Click in the settings of your device under Apps on StatusQ and allow all permissions there.
  • The phone numbers of your contacts are not saved in your device’s address book. If they have a foreign phone number, save the number in full international format, e.g. +49 171 1234567.
  • Your contacts are not using StatusQ yet.

How to invite your friends to StatusQ: Go to “Contacts” and select “Invite”. Send them an invitation link via a chat app. The recipients can simply tap on the link and download the StatusQ app.

Create a recipient list

These are private lists. Only you can view and edit your lists, assign a name and add or remove members. Members cannot see which lists they are in, nor can they see or edit other members.

How to create a list:

  1. Go to Lists in the Contacts tab.
  2. Click on + symbol.
  3. Enter the list name.
  4. Click on Create.

You will find the list you have created in your list overview. You can now add members to the list.

Add and remove list members

Only you can add or remove list members. By the way, you can only add people who are already included in your StatusQ contact list. You can edit the member list at any time.

Click on a list in your overview. A new dialogue opens. Tap on the plus symbol (+) and select a person.

People who have recently been added to a list, e.g. “Soccer friends”, can also see older posts that were visible to the “Soccer friends” list.

To remove a member from the list, tap on the list so that the members are displayed. Swipe left on a contact (Delete) to remove the person from the list.

Members who are removed from the list cannot see old posts that were visible to the list, e.g. to “Soccer friends”.

Edit list name

  1. Go to Lists and click on the list name.
  2. Tap Edit at the top right next to the list name and then Edit name.
  3. Enter a new name and tap on Save.

The list name can be up to 30 letters long. It is also possible to add emojis.

Would you like to invite your friends and acquaintances who are not yet on StatusQ to the app? Then simply send them an invitation via SMS or through a messenger app like WhatsApp. The recipients can tap the link and download the StatusQ app.

Invite via SMS:

In the Invite tab, select one or more people from your contact list and tap Invite contact(s). The SMS dialogue opens.

Invite via messenger or email:

Click on “Share StatusQ” at the top and select an app with which you would like to send the download link. You can now choose any messenger app, such as Telegram, Whatsapp or Signal.

As soon as your friends register to StatusQ, you will find them in the app under Contacts.

🏞️ Share posts

A photo and a short description let your friends, family and acquaintances know what you are doing.

How to share photos on StatusQ:

  1. Open the app.
  2. Tap the upload icon at the top right of the Home tab.
  3. Select up to 10 photos from your gallery and tap Add.
  4. Optionally add a short description with emojis.
  5. Tap Show location to add a location.
  6. Choose the image  quality: High or Original.
  7. Share your post with everyone or a selected target group (List), and tap Publish.

Edit your own posting

  1. Tap on the three dots next to your post.
  2. Tap on Edit. Now you can edit the description, add new photos or delete existing pictures.
  3. Click on Save.

Delete the post / photos

  1. Tap on the three dots next to your posting.
  2. Tap on Delete.

Your posting will be completely removed from the feed and your photos will be deleted from our cloud immediately – recovery is not possible.

The shared photos of your StatusQ contacts are not automatically displayed or downloaded in the gallery app or media library of your smartphone. If you want to save them in your smartphone gallery, you have to select and save them manually. Depending on the file size and internet connection, the download may take a moment.

If a post consists of several photos, you can download them all at once: Tap on the three dots at the top right and select Save all images.

If you only want to download certain photos from a post, you must save them manually: Swipe through the photos and tap on the download icon under the photo you want to download. If you are doing this for the first time, you must give StatusQ access to the gallery.

The media will be added to your smartphone’s gallery. Users are not informed about which photos have been downloaded.

🔎 Search

You can use the search function to search your feed for keywords in the title, location and keywords in the photos.

  1. In the app, tap on the tab with the magnifying glass symbol 🔎 at the bottom of the menu.
  2. Enter a word in the search bar at the top, e.g. bicycle.
  3. It displays posts in which a bike is pictured or mentioned in the description.

👤 My profile

In your profile you will find your posts and your StatusQ settings.

StatusQ takes your name and profile picture from your contact book on your smartphone. In addition to a photo and your name (you), you’ll also see your mobile phone number in your profile.

If you do not yet have a profile picture in your contact book, an icon with your initials will be displayed.

Attention:

  • Your profile information, such as name and profile picture, can’t see anyone but you.
  • There are no followers.

The My profile tab contains posts that you have uploaded to StatusQ. To find specific photos, use the search function. Enter a keyword such as “beach”, “dog” or “sunset”.

Here you can also see the number of posts, images and likes you have received. Under “Usage” is the amount of memory used. For example: If the usage is 74 MB, there are 926 MB of a total of 1000 MB still available. Each user has 1000 MB (1 GB) of free storage space.

Language of the interface

The app is available in:

  • German
  • English

Automatic: The app language automatically adapts to the system language of your device, depending on the available languages of the app.

Image quality when uploading and downloading images:

  • Always ask
  • Maximum
  • Medium
  • Small

To delete the account, you must complete the following steps in the app:

  1. Go to My profile.
  2. Open the menu.
  3. Go to account >  Delete account.
  4. Follow the instructions and confirm the process.

Please note that your account will be saved in the database for 7 days in case you want to restore it. After this time, your account will be permanently deleted and it will be removed:

  • all your postings / photos
  • your lists
  • your settings
  • your data
  • all temporary files.

🔒 Data protection and security

Our privacy policy

and our terms of use.

link coming soon

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